Aywhy93
Established Member
- Impact
- 72
TL:DR - DirectNIC fixed my issue in around 24 hours and I am happy with them now, but the way it was handled was frustrating
Note: This is my horrible experience with DirectNIC, just sharing so that domainers who are not yet in the middle of their ocean will decide whether to or not to step on their beach. Decide wisely..!
Just few days after @usernamex created a thread about DirectNIC discounted .com and .net promo @ just $4.17. I was very happy and I decided to try them out and register a domain which is one of the top domains on my waiting list, I registered this domain smoothly, payment went through and it was registered immediately, I was very happy and I thought I've joined the best registrar already, the other domains in my waiting list were itching on me to get them registered immediately but I paused due to other complaints I was seeing from other NamePros member about DirectNIC. I wanted to trust them fully before going too far with them.
Now, few days after I've already registered the domain, and already listed it on my most preferred marketplace, I got a direct inbound inquiry in my email on the domain, i started negotiating with the buyer and after sending him a counter offer in the low $xxxx, I decided to login and manage the settings of the domain, to my surprise, 'I kept getting an error that my account has been locked, I should contact DirectNIC support'. I was very shocked and went mad. 'This will be my first sale EVER in domaining and I started just recently but DirectNIC is going to kill my Domaining career', I said to myself.
I immediately contacted their support to get my account unlocked and I was asked to send my personal document, a government issued ID to be precise to [email protected], I didn't think twice about it cuz I really cant wait to get this sale through, I scanned my Best Government issued ID (International Passport) and sent it immediately, my account was not even worked on for hours after doing this. I had to send them a message about this again and this time around, the same [email protected] that told me to send my personal doc to [email protected] for verification is now telling me to send my personal documents to one guy bearing Stephens who I dont want to give a f*ck about. How on earth will this happen?
If I was actually told to send it to this email in the first place, maybe I'll just send it but now I am being directed and redirected to different emails so my personal document can be circulated until it gets to those who wanna use it for their dirty activities or what.? I dont think any reliable or trustworthy business will do this, so unprofessional. I am really confused now. What do y'all think NamePros ..?
Note: This is my horrible experience with DirectNIC, just sharing so that domainers who are not yet in the middle of their ocean will decide whether to or not to step on their beach. Decide wisely..!
Just few days after @usernamex created a thread about DirectNIC discounted .com and .net promo @ just $4.17. I was very happy and I decided to try them out and register a domain which is one of the top domains on my waiting list, I registered this domain smoothly, payment went through and it was registered immediately, I was very happy and I thought I've joined the best registrar already, the other domains in my waiting list were itching on me to get them registered immediately but I paused due to other complaints I was seeing from other NamePros member about DirectNIC. I wanted to trust them fully before going too far with them.
Now, few days after I've already registered the domain, and already listed it on my most preferred marketplace, I got a direct inbound inquiry in my email on the domain, i started negotiating with the buyer and after sending him a counter offer in the low $xxxx, I decided to login and manage the settings of the domain, to my surprise, 'I kept getting an error that my account has been locked, I should contact DirectNIC support'. I was very shocked and went mad. 'This will be my first sale EVER in domaining and I started just recently but DirectNIC is going to kill my Domaining career', I said to myself.
I immediately contacted their support to get my account unlocked and I was asked to send my personal document, a government issued ID to be precise to [email protected], I didn't think twice about it cuz I really cant wait to get this sale through, I scanned my Best Government issued ID (International Passport) and sent it immediately, my account was not even worked on for hours after doing this. I had to send them a message about this again and this time around, the same [email protected] that told me to send my personal doc to [email protected] for verification is now telling me to send my personal documents to one guy bearing Stephens who I dont want to give a f*ck about. How on earth will this happen?
If I was actually told to send it to this email in the first place, maybe I'll just send it but now I am being directed and redirected to different emails so my personal document can be circulated until it gets to those who wanna use it for their dirty activities or what.? I dont think any reliable or trustworthy business will do this, so unprofessional. I am really confused now. What do y'all think NamePros ..?
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