update: after 5 hours of this post, I got email from Dynadot. Header is 'New Account Security PIN Update' and body is
previous post is -
I am a very big fan of Dynadot, which I started using on January 23, 2020, with my first ever domain purchase.
(Also, Porkbun is doing great.)
But recently, what they did was unforgivable.
Dynadot changed their 'unlock domain' system to Security PIN, which is your birthday's MMDD.
For example, if your birthday is 4th February then your pin is 0204; if 26th October, then your Security PIN is 1026.
but they didn't send an email or alert the customer.
I chat with customer support agent Clara. she said,
As of November 28th, 2023, we've updated one of our security features to increase account protection for all users. Our 'Birthday' account unlock system has now been changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD). For example, if your birthday date was set to March 15, your new security code will be 0315.
previous post is -
I am a very big fan of Dynadot, which I started using on January 23, 2020, with my first ever domain purchase.
(Also, Porkbun is doing great.)
But recently, what they did was unforgivable.
Dynadot changed their 'unlock domain' system to Security PIN, which is your birthday's MMDD.
For example, if your birthday is 4th February then your pin is 0204; if 26th October, then your Security PIN is 1026.
but they didn't send an email or alert the customer.
I chat with customer support agent Clara. she said,
We apologise for the confusion! Recently, we have switched our account unlocking process from the birth date to the security PIN. Your PIN consists of 4 digits, which used to be your birth date, following this format mmdd. For example, the 4th of February would now be converted to the PIN number 0204.
We are really sorry about all the confusion that has been caused. There were some communication issues, and the emails were sadly not sent out in a timely manner as we wanted. We assure you that we will never let something similar happen again.
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