Ayman Hafez
Established Member
- Impact
- 370
Epik Removed a domain from my account after 3 days of purchase, do they have the right to dot this?
Transfer a domain from my account to another account without my permission.
Date of purchase: 2022-09-30
and they removed domain: 2022-10-3
They send me the following message:
Dear Ayman,
Hope you're well.
I'm reaching out to you to inform you of the cancellation of your domain purchase of the domain .....com
During the date of purchase, we've undergone technical maintenance of our database, that caused the domain to be relisted after being purchased by another customer with a bid that predated yours. Due to this conflict, we regret to inform you that your purchase had to be cancelled to honor the initial winning bid by first buyer, and with this, we've refunded you in full to your Store Credit balance.
We apologize for this inconvenience, and hope for your kind understanding. Let us know should you need anything else or have any questions.
Best regards,
.......................
Customer Success Manager
Transfer a domain from my account to another account without my permission.
Date of purchase: 2022-09-30
and they removed domain: 2022-10-3
They send me the following message:
Dear Ayman,
Hope you're well.
I'm reaching out to you to inform you of the cancellation of your domain purchase of the domain .....com
During the date of purchase, we've undergone technical maintenance of our database, that caused the domain to be relisted after being purchased by another customer with a bid that predated yours. Due to this conflict, we regret to inform you that your purchase had to be cancelled to honor the initial winning bid by first buyer, and with this, we've refunded you in full to your Store Credit balance.
We apologize for this inconvenience, and hope for your kind understanding. Let us know should you need anything else or have any questions.
Best regards,
.......................
Customer Success Manager