People may know me as Epik supporter. No I'm not,
but I praise them when they deserve it.
Today and yesterday they are doing a bad job (slow etc).
Their customer service was very fast and efficient until late yesterday.
Now looks like there are lots of newbies
who can't make a quick decision to prevent an inconvenient situation.
Also their chat is extremeley slow today.
edit: customer service fast and efficient starting mid-today.
Let's say you have 5K spending limit.
You spend 1K, and you add 4K as deposit.
You spent 5K already and, and say, reached your limit, and they don't allow any more purchase.
But 4K balance appears on your account, and you should be able to use it , right?
..no because spending limit reached. strange..
they should allow us to use that balance. or
for a quick fix they can increase our spending limit.
But they want "verification" for it. What for.
We made the payment already. What are we verifying here.
It should have happened earlier, if needed.
I can wait until next week and then use those funds.
Ok, but I reserved time to make renewals and transfers.
edit: solved before it could cause any serious problem.
only damage: a little bit waste of time, but some improvement made
in the process.
but I praise them when they deserve it.
Today and yesterday they are doing a bad job (slow etc).
Their customer service was very fast and efficient until late yesterday.
Now looks like there are lots of newbies
who can't make a quick decision to prevent an inconvenient situation.
Also their chat is extremeley slow today.
edit: customer service fast and efficient starting mid-today.
Let's say you have 5K spending limit.
You spend 1K, and you add 4K as deposit.
You spent 5K already and, and say, reached your limit, and they don't allow any more purchase.
But 4K balance appears on your account, and you should be able to use it , right?
..no because spending limit reached. strange..
they should allow us to use that balance. or
for a quick fix they can increase our spending limit.
But they want "verification" for it. What for.
We made the payment already. What are we verifying here.
It should have happened earlier, if needed.
I can wait until next week and then use those funds.
Ok, but I reserved time to make renewals and transfers.
edit: solved before it could cause any serious problem.
only damage: a little bit waste of time, but some improvement made
in the process.
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