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Our website xlinesoft.com was down from May 24, 2019 to May 30, 2019.
First, I noticed that I cannot logon to our online helpdesk. Then the website itself started showing ads that we never had. We assumed that our server was hacked but it turned out it simply points to a different IP address now. Hacker downloaded a static copy of our website, added some ads and tried to make some money via AdSense.
I tried to logon to GoDaddy account and check DNS settings. The login didn’t work and the password reset email never arrived. Our account at GoDaddy was hacked and attackers сhanged domain name ownership data. I was relieved though, dealing with GoDaddy should be easier than negotiating with a hacker, right?
GODADDY SAGA
Over these six days, I spent a dozen of hours on the phone with GoDaddy. Unfortunately, the only way to contact their fraud department is via the form on the website and they will take up to 72 hours to get back to you. So every time I submitted supporting documents I would call a regular support line and I ask them to contact someone from the fraud department and check the status of our case.
I have got exactly two one-liner replies from the fraud department over these six days and they were nothing but a joke.
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