Many questions have to be answered for us to give you a proper advice. As Gaiacom mentioned, the type of plan and desired budget are factors that matter. Also - how big is your website, what application is it using, what specific requirements for your project might influence your decision etc. The Offers sections is good, you can also check such sections in other forums - WebHostingTalk can certainly help on that matter. Once you have a shortlist of hosts that fit your requirements and budget, you can easily test their Support through their chat, asking questions that are tightly connected to your project and sharing your expectations. I would definitely recommend to put Customer Service before price for a determining factor, as low price often means low quality in this industry.