- Impact
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I own a PHP software site and something is just happened last week.
I clearly stated on the site wherer the customer places the order saying that "the script is open source software and payment to the software is not refundable".
One person placed the order and requested some tech support for installation. We helped them out and everything is fine. He even said in one of his email that our script is the best one on the market.
On Friday, he tried to apply for an account with authorize.net and they turned him down.
Now he send me an email and requested his money back. I said no to him due to our policy we cannot refund his money due to the nature of the script.
He filed a complaint with Paypal and threated to file more complaints with:
- BBB
- DA office
- FTC
and whole bunch of other law enforcement agencies.
The script only cost $95. I don't mind to refund the money if the script does not work but I can't refund the money because he can't apply for an account.
Any thought?
I clearly stated on the site wherer the customer places the order saying that "the script is open source software and payment to the software is not refundable".
One person placed the order and requested some tech support for installation. We helped them out and everything is fine. He even said in one of his email that our script is the best one on the market.
On Friday, he tried to apply for an account with authorize.net and they turned him down.
Now he send me an email and requested his money back. I said no to him due to our policy we cannot refund his money due to the nature of the script.
He filed a complaint with Paypal and threated to file more complaints with:
- BBB
- DA office
- FTC
and whole bunch of other law enforcement agencies.
The script only cost $95. I don't mind to refund the money if the script does not work but I can't refund the money because he can't apply for an account.
Any thought?