Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
A few days ago I got the following from my Sav ticket. It did not indicate the reasoning (other than it came from their payment processor) or answer to my query about IRS interpretation of personal services.@Bob Hawkes Do you have any news about the tax forms?
Thanks!
I've finally been able to resolve it. I'll take note of this ensure to send you a DM next time I need help.@PurpleMan - We aim to respond to all tickets within 1 business day (M-F) and actually reply to most tickets within a few business hours. If you want to DM me the title of the ticket and your email address I would be happy to take a look.
Perfect. I hope that is the case on why ExpiredDomains.net took it down because of the export file cause I know I wasn't able to pull it myself. Look forward to buying at SAV again!@KTC - We are aware of the issues with the auctions export file and hope to have them resolved in the next few weeks.
Let me have our devs take a look at why this seller was able to transfer the domain out. When a domain is in an auction it should be locked so the domain can not be transferred out. My apologies about this.I want to warn all fellow domainers that winning an auction in SAV, does not always mean that you do get the domain.
Two different times this month I won a domain. Everything was normal, they changed me and I received the winning email, but i didn’t got the domain.
Of course I contacted support and two days later they informed me that the domain is not in SAV anymore.
The didn’t even bother to apologize!
“This domain is no longer at Sav and in Sav's seller's account. We have refunded you for your winning bid. “
@Nick R
What does it means “the domain is no longer in sav.”?
Why and how a domain, that was auctioned, left SAV?
Why it did not automatically transferred in my account?
Maybe because I won it for a low price?
@Nick RI want to warn all fellow domainers that winning an auction in SAV, does not always mean that you do get the domain.
Two different times this month I won a domain. Everything was normal, they changed me and I received the winning email, but i didn’t got the domain.
Of course I contacted support and two days later they informed me that the domain is not in SAV anymore.
The didn’t even bother to apologize!
“This domain is no longer at Sav and in Sav's seller's account. We have refunded you for your winning bid. “
@Nick R
What does it means “the domain is no longer in sav.”?
Why and how a domain, that was auctioned, left SAV?
Why it did not automatically transferred in my account?
Maybe because I won it for a low price?
We are testing out new fixes to prevent this as we speak. They should be live within the next week.@Nick R
Any news about the issue?
Not all bidders are pre-authed. Here is how it works: https://help.sav.com/kb/en/article/...-pre-authorizations-after-bidding-on-auctionsAlso lately I have noticed in many particular auctions systematically the high bidder doesn't pay, and the auctions restarts. Some examples are fed.xyz, inc.xyz, vjx.xyz, fjord.io and many more 3L .xyz and .io, that have been in auction for more than 5 consecutive times. Most of the times the bids are much higher than the true market value of the domain. So apparently someone bids his own domains to the point that there will be a satisfying offer from someone else, and of course he doesn't pay...
And my question is: Don't you use pre-authorized charges? How can this happen? Don't you keep these money afterwards?
Also are you aware that when someone bids an X amount of money (that you pre-authorized charge) and then puts another higher proxy bid in the same domain these funds are released?
For example if I bid in a random domain for $1000(that you pre-authorized charge), and just after I bid again for any amount from $1001 to $2999, you instantly release all my funds.
Also I wanted to ask:
1. Is there any timeline about the connection between the available money and the purchases?
2. The download auctions function works?
Thank you
I know how it works and that not all bidders are pre-authed.Not all bidders are pre-authed. Here is how it works: https://help.sav.com/kb/en/article/...-pre-authorizations-after-bidding-on-auctions
Using funds to purchase domains - We are actively working on expanding our payment offering, including this. I don't have an ETA at the moment.
Auction Downloads - This is expected to go live next Tuesday afternoon.
Looks like 2 different domainsI just saw an Expired auction in SAV about a domain that I won 10 day ago, in another registrant.
Why my domain is in auction? Is this something normal?
Show attachment 218855Show attachment 218856
The problem isn't fixed yet... I lost 2 more domains today. To be exact I did not received 2 domains that I won in the auction.Let me have our devs take a look at why this seller was able to transfer the domain out. When a domain is in an auction it should be locked so the domain can not be transferred out. My apologies about this.