When you look at the Terms of Service for any registrar they are all basically the same, they are looking to cover their behind. Go Daddy wants you to know they may record a conversation without your permission:
You are aware that GoDaddy may from time-to-time call you about your account, and that, for the purposes of any and all such call(s), you do not have any reasonable expectation of privacy during those calls; indeed you hereby consent to allow GoDaddy, in its sole discretion, to record the entirety of such calls regardless of whether GoDaddy asks you on any particular call for consent to record such call. You further acknowledge and agree that, to the extent permitted by applicable law, any such recording(s) may be submitted as evidence in any legal proceeding in which GoDaddy is a party.
Or that you hold them harmless for whatever might arise:
16. INDEMNITY
You agree to protect, defend, indemnify and hold harmless GoDaddy and its officers, directors, employees, agents, and third party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by GoDaddy directly or indirectly arising from (i) your use of and access to this Site or the Services found at this Site; (ii) your violation of any provision of this Agreement or the policies or agreements which are incorporated herein; and/or (iii) your violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive any termination or expiration of this Agreement or your use of this Site or the Services found at this Site.
I believe there is one thing lacking in the terms of service and it should be added, that item should be titled Domain Theft.
There should be clear information detailing what the registrar will do for you if one of your domains are stolen.
The latest case of a domain stolen is AQM.com. This domain moved from Enom to NameSilo and here is what the NameSilo customer service rep said to the registrant who had their domain stolen:
Van: NameSilo Support - 7 Datum: 24 mei 2016 13:12:24 CESTAan: Fatih Turna Onderwerp:Antw.: Aqm . com stolen
We will not keep replying with the same information. For the last time, you need to work through Enom. You have no affiliation with our company and have never been a Registrant in our system. We therefore have no standing to get involved on your behalf. Feel free to send this to anyone else you like, but the answer will not change, and we will not continue replying with the same instructions. Sorry you do not like our answer, but that does not mean it will change.
The domain left their registrar and moved to Ename. The one thing that helped me from reading that is that I was thinking of opening a NameSilo account and now will never do business with them.
The fact of the matter is that two domainers, Theo from DomainGang.com and @TheLegendaryJP a member here, do more for victims of stolen domains than registrars and ICANN. That needs to change !
ICANN pulls in a lot of money from domain investor activities, they should alot some of those funds to having someone responsible in dealing with domain thefts.
Now domain owners need to do their share as well, using two factor authorization, strong passwords etc...
It is time for registrars to tell their customers specifically in writing what they will do to recover their stolen assets.
You are aware that GoDaddy may from time-to-time call you about your account, and that, for the purposes of any and all such call(s), you do not have any reasonable expectation of privacy during those calls; indeed you hereby consent to allow GoDaddy, in its sole discretion, to record the entirety of such calls regardless of whether GoDaddy asks you on any particular call for consent to record such call. You further acknowledge and agree that, to the extent permitted by applicable law, any such recording(s) may be submitted as evidence in any legal proceeding in which GoDaddy is a party.
Or that you hold them harmless for whatever might arise:
16. INDEMNITY
You agree to protect, defend, indemnify and hold harmless GoDaddy and its officers, directors, employees, agents, and third party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by GoDaddy directly or indirectly arising from (i) your use of and access to this Site or the Services found at this Site; (ii) your violation of any provision of this Agreement or the policies or agreements which are incorporated herein; and/or (iii) your violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive any termination or expiration of this Agreement or your use of this Site or the Services found at this Site.
I believe there is one thing lacking in the terms of service and it should be added, that item should be titled Domain Theft.
There should be clear information detailing what the registrar will do for you if one of your domains are stolen.
The latest case of a domain stolen is AQM.com. This domain moved from Enom to NameSilo and here is what the NameSilo customer service rep said to the registrant who had their domain stolen:
Van: NameSilo Support - 7 Datum: 24 mei 2016 13:12:24 CESTAan: Fatih Turna Onderwerp:Antw.: Aqm . com stolen
We will not keep replying with the same information. For the last time, you need to work through Enom. You have no affiliation with our company and have never been a Registrant in our system. We therefore have no standing to get involved on your behalf. Feel free to send this to anyone else you like, but the answer will not change, and we will not continue replying with the same instructions. Sorry you do not like our answer, but that does not mean it will change.
The domain left their registrar and moved to Ename. The one thing that helped me from reading that is that I was thinking of opening a NameSilo account and now will never do business with them.
The fact of the matter is that two domainers, Theo from DomainGang.com and @TheLegendaryJP a member here, do more for victims of stolen domains than registrars and ICANN. That needs to change !
ICANN pulls in a lot of money from domain investor activities, they should alot some of those funds to having someone responsible in dealing with domain thefts.
Now domain owners need to do their share as well, using two factor authorization, strong passwords etc...
It is time for registrars to tell their customers specifically in writing what they will do to recover their stolen assets.