GoodKindName
Established Member
- Impact
- 396
Hi everyone,
I'm pretty frustrated right now, please let me share the story.
I was trying to log in to my Afternic account 4 days ago just to change prices on a few domains and the message a got is "Your account is suspended, please contact customer service."
So I called Afternic and they told me to send them an e-mail regarding this. I sent it.
Today, since it's been more than 4 days since my e-mail, I decided to call them again and asked to look into the problem. This is exactly what the support said:
"It is not possible to provide any reasons why this had happened, this is a permanent decision, it's not possible for us to reinstate it"
I was shocked.
Someone might say a completely sensible thing like: "There should be something wrong you've done, such a decision can't be made for no reason".
But the thing is I absolutely cannot understand what wrong I have done during these 8 months I've been at Afternic.
All I was doing is uploading my domains there and buying from other sellers. When a sale happened on another platform I instantly deleted this domain from Afternic as I should. I also successfully bought and transferred a couple of domains there. A few purchases were unsuccessful either because they "couldn't verify the seller" or no reason was given. That's it, I can't remember absolutely anything wrong that I've done on Afternic.
I find this completely outrageous and frustrating, I don't know what to do and who to contact about it...
Can anyone help me understand what my behavior should be in this situation? What would you do?
I'm pretty frustrated right now, please let me share the story.
I was trying to log in to my Afternic account 4 days ago just to change prices on a few domains and the message a got is "Your account is suspended, please contact customer service."
So I called Afternic and they told me to send them an e-mail regarding this. I sent it.
Today, since it's been more than 4 days since my e-mail, I decided to call them again and asked to look into the problem. This is exactly what the support said:
"It is not possible to provide any reasons why this had happened, this is a permanent decision, it's not possible for us to reinstate it"
I was shocked.
Someone might say a completely sensible thing like: "There should be something wrong you've done, such a decision can't be made for no reason".
But the thing is I absolutely cannot understand what wrong I have done during these 8 months I've been at Afternic.
All I was doing is uploading my domains there and buying from other sellers. When a sale happened on another platform I instantly deleted this domain from Afternic as I should. I also successfully bought and transferred a couple of domains there. A few purchases were unsuccessful either because they "couldn't verify the seller" or no reason was given. That's it, I can't remember absolutely anything wrong that I've done on Afternic.
I find this completely outrageous and frustrating, I don't know what to do and who to contact about it...
Can anyone help me understand what my behavior should be in this situation? What would you do?
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