afternic listings

As a follow-up to this question, how long did it take before the domain was "unfrozen?" And was customer support able to correct this by email or did you have to phone? Support seems to have slowed down a bit lately, so I was curious what the most effective route was to resolution of this issue.

This sounds very odd. So you sold the domain elsewhere, and still had it listed on Afternic? Afternic then sold it successfullly and the buyer paid $XXXXX and notified you? Why? Why would they notify you, if you no longer owned it? They successfully completed a sale with a buyer with you...