Kasti
Established Member
- Impact
- 26
Hi there.
Some days ago I was having a 404 error everytime I attempted to login in Godaddy's marketplace, so I sent an email about it and, a day later, they just told me I got perma-banned from godaddy auctions, without pre-warnings and anything. Reason? They won't tell and I don't really know.
Of course when I got banned I started questioning everything I made, because I am that type of person who doesn't think to be right every time, but then I decided to give a look at the Godaddy Membership Auctions Agreement... and I could not find anything I did, really. Obviously, at the end of the agreement Godaddy places the strategic sentence: "... GoDaddy determines your actions may pose a risk to GoDaddy or its members" which makes it even harder for me to understand what I did wrong, and, on the other side, it is a too convenient and easy way for Godaddy to do whatever they want.
Another interesting fact is how nasty they were to "inform me" about my ban. Basically they wouldn't have even informed me if I didn't contact them for my 404 page error. But it's not just that. It is also the way they told me about that, which goes as following:
"Dear XXX,
Thank you for contacting Aftermarket Support.
Your auctions membership has been permanently suspended due to violations of the Auction Membership and Terms of Service. No further information will be provided, the decision is final, and we consider this matter closed.
Regards,
Debran D.
GoDaddy Aftermarket Support"
I like how this email attempts to look like professional but actually it is not at all.
I have never heard of any serious company/platform/whatever perma-banning anyone, without any warning, without any reason. Godaddy is the only exception to this, or more simply, maybe Godaddy is not a serious company to begin with.
But why doing that? Probably Godaddy is either not sure about the legitimacy of his bans and so avoids to give any information at all, or maybe Godaddy is well aware that the reason behind his ban is not morally and ethically acceptable and so again tries to hide everything.
What I mean when I say "they might have banned for not morally and ethically acceptable reasons"?
I have certainly been a weird customer to Godaddy's eyes but, in order for you to understand that I need to tell you my whole story:
Basically from last month, as an experiment, I have been constantly surfing on their marketplace in search of clearly good deals. Exactly... those deals that you find very rarely and that seem too good to be true and, in fact, they are not true.
So what happened? I got a refund, before or later than the 14 max days myth, of each of these too good to be true deals and, especially at the beginning, I was very angry with them for letting these fake sellers list their domains on their marketplace and wasting my time. It's not like I ever insulted anybody because I am not that type of person, but I certainly was a weird or even inconvenient customer.
So why would they ban me?
There are multiple reasons which can be connected to that:
1-They might have derived something wrong with all those refunds. That maybe I was connected to the person who listed those domains or whatever. Still I don't get how would I benefit from it, but there might be a way.
2-I am not an expert about this, but maybe it was just about all those refunds. Maybe they thought I was trying to get refunds on purpose, or i don't really know. Even here I don't know how would I benefit from it.
3-I was an inconvenient customer. I have always wondered what these marketplaces do everytime a very clear and good deal is listed on their marketplace. Would the market itself respect the first come first served rule? What if the fake-seller history was an excuse to cover the registrar stealing that deal from you or to favor someone else? The fake-seller story might be true but it is kinda weird. Why would a fake-seller list domains which he is not planning to sell? Compared to the reasons above this might appear more like a conspiracy theory, but actually it is the only one that makes perfect sense to me.
Not saying it's 100% one of my hypothesis above because, as I said, I started questioning everything I did. Maybe they actually had a reason to ban me which I didn't even question myself. If that was the case I wouldn't mind atl all to accept that perma ban they gave me.
Anyways, the purpose of this post was to give you some information about Godaddy's way of doing. I think this company deserves this bad review of mine so that they learn how to properly treat their customers next time. You are of course free to judge this company as you like. There are certainly some aspects for which Godaddy is a great company, but on the aspect I discuess above they revealed themselves to be extremely unprofessional.
Some days ago I was having a 404 error everytime I attempted to login in Godaddy's marketplace, so I sent an email about it and, a day later, they just told me I got perma-banned from godaddy auctions, without pre-warnings and anything. Reason? They won't tell and I don't really know.
Of course when I got banned I started questioning everything I made, because I am that type of person who doesn't think to be right every time, but then I decided to give a look at the Godaddy Membership Auctions Agreement... and I could not find anything I did, really. Obviously, at the end of the agreement Godaddy places the strategic sentence: "... GoDaddy determines your actions may pose a risk to GoDaddy or its members" which makes it even harder for me to understand what I did wrong, and, on the other side, it is a too convenient and easy way for Godaddy to do whatever they want.
Another interesting fact is how nasty they were to "inform me" about my ban. Basically they wouldn't have even informed me if I didn't contact them for my 404 page error. But it's not just that. It is also the way they told me about that, which goes as following:
"Dear XXX,
Thank you for contacting Aftermarket Support.
Your auctions membership has been permanently suspended due to violations of the Auction Membership and Terms of Service. No further information will be provided, the decision is final, and we consider this matter closed.
Regards,
Debran D.
GoDaddy Aftermarket Support"
I like how this email attempts to look like professional but actually it is not at all.
I have never heard of any serious company/platform/whatever perma-banning anyone, without any warning, without any reason. Godaddy is the only exception to this, or more simply, maybe Godaddy is not a serious company to begin with.
But why doing that? Probably Godaddy is either not sure about the legitimacy of his bans and so avoids to give any information at all, or maybe Godaddy is well aware that the reason behind his ban is not morally and ethically acceptable and so again tries to hide everything.
What I mean when I say "they might have banned for not morally and ethically acceptable reasons"?
I have certainly been a weird customer to Godaddy's eyes but, in order for you to understand that I need to tell you my whole story:
Basically from last month, as an experiment, I have been constantly surfing on their marketplace in search of clearly good deals. Exactly... those deals that you find very rarely and that seem too good to be true and, in fact, they are not true.
So what happened? I got a refund, before or later than the 14 max days myth, of each of these too good to be true deals and, especially at the beginning, I was very angry with them for letting these fake sellers list their domains on their marketplace and wasting my time. It's not like I ever insulted anybody because I am not that type of person, but I certainly was a weird or even inconvenient customer.
So why would they ban me?
There are multiple reasons which can be connected to that:
1-They might have derived something wrong with all those refunds. That maybe I was connected to the person who listed those domains or whatever. Still I don't get how would I benefit from it, but there might be a way.
2-I am not an expert about this, but maybe it was just about all those refunds. Maybe they thought I was trying to get refunds on purpose, or i don't really know. Even here I don't know how would I benefit from it.
3-I was an inconvenient customer. I have always wondered what these marketplaces do everytime a very clear and good deal is listed on their marketplace. Would the market itself respect the first come first served rule? What if the fake-seller history was an excuse to cover the registrar stealing that deal from you or to favor someone else? The fake-seller story might be true but it is kinda weird. Why would a fake-seller list domains which he is not planning to sell? Compared to the reasons above this might appear more like a conspiracy theory, but actually it is the only one that makes perfect sense to me.
Not saying it's 100% one of my hypothesis above because, as I said, I started questioning everything I did. Maybe they actually had a reason to ban me which I didn't even question myself. If that was the case I wouldn't mind atl all to accept that perma ban they gave me.
Anyways, the purpose of this post was to give you some information about Godaddy's way of doing. I think this company deserves this bad review of mine so that they learn how to properly treat their customers next time. You are of course free to judge this company as you like. There are certainly some aspects for which Godaddy is a great company, but on the aspect I discuess above they revealed themselves to be extremely unprofessional.