Here is a sample of trust pilot on dan
https://dan.com/buy-domain/BagelBistro.com?redirected=true
The user sees 4.7
A lot of people will not touch anything in life that is not a 5 star or 4.9 minimum, they won't go to restaurants or hotels or anything with a 4.7 and guess who many of these people are? People with money.
It gets even worse, I had many transactions with dan both as a buyer and seller, the experience is amazing. So you go to trustpilot and try to see who left the most recent one star, what did dan do to them?
Here is the one star idiot
"I engaged GoDaddy, Dan.com’s parent company to backorder an expired domain. Godaddy did not get the domain back for me, even though they charged me, and now are trying to sell the domain to me for $5,000."
here is the second one star fool
"They hope & prey you forget to renew your domain name, they then buy the domain (for around £20) and attempt to re sell to you for £1000
This is 100% true. My customer has lost a domain as they did not have on auto renew and no notifications.
Now they have had to close their business."
and the third psychopath
"They are like villains
They are like villains. Bad guys. Their work is buy domiains whith great value for resell you. I was monitoring the liberation of one domain in namecheap.com, but they buy before liberation date and want to buy that domain much more expensive that the namecheap price. The namecheap price is like U$15.00 but they want to sell at U$1,000.00. Bad guys."
I do not see how that 4.7 rating on the top of the page helps at all. What could help is replacing it with a phone number to the afternic team.
I hate to beg but the least they could do is try it for a week, what's the big deal.