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Hi everyone,
I'd like to share my experience. (attn. @FlippaDomains)
I used Flippa since June 2016. I sold 13 domains of different quality for a total sum of $12K, and received 100% positive feedback. No complaints from other users/Flippa integrity team until today.
I'm sure everyone knows that promoting auction listings at Flippa is rather expensive. I observed that many Flippa sellers promote their listings by posting comments on their own (more active or paid/featured) listings. So did I: I've chosen a tactic of heavily promoting my better quality names using paid options and then posting comments with links to my lower quality names that just don't worth a $49 promo fee. It was working well until now.
A month ago I submitted four "no reserve" auctions, all of which end in less than 48 hours. Today, out of the blue, I received an email from Flippa (now and further below new lines were removed for clarity):
Your account has been suspended temporarily due to potential site rule/guideline violations.
A short explanation for the suspension is outlined below:
Suspended, has been promoting own listings on other users listing. This is spam and not permitted.
If you believe a mistake has been made on our part, or if you would like to resolve this issue, please contact us at support@flippa com
Sincerely,
Flippa Team
It was midnight in my timezone so the message was unnoticed for 6 hours. I've reached out to their Customer Support:
This is ridiculous. You should have asked me first before blocking my account with LIVE auctions!
Please show one single example of above claim. I'm promoting on my own listings only!!!
A quick response from Flippa Integrity team:
Thanks for reaching out.
We understand that the promotion was on your own listing, that being said we'll have to ask that the overdue fee is paid and from there we'll have your account back underway.
Hope this helps and feel free to get back to us with any other questions or concerns.
Cheers,
Parnell P - Marketplace Integrity Specialist
San Francisco, CA
I responded quickly:
Please point me towards the rule that says promoting on MY OWN listings is not allowed. I can see it all over at Flippa, so I have concerns about my account suspension and request to pay fees.
And 30 mins later I added:
I need my account to be unblocked immediately. What is the fee and how can I pay?
At the same time, your claim has no any evidence: "Suspended, has been promoting own listings on other users listing. This is spam and not permitted." I'm awaiting your response on my previous messages. I started with Flippa auctions in June last year, and there were no complaints to me from users or Flippa team. I'm very disappointed with the way you're solving this issue now (blocking account for no obvious reasons and demanding a payment).
I haven't received a response until now. Mr. Parnell P responded 6 hours ago just once. My ending auctions are dead for nearly 13 hours now. Some of those auctions were promoted multiple times using paid options.
So here are my complaints
1) I've promoted my own listings while reason for suspension is "has been promoting own listings on other users listing".
2) If that's still considered a violation, they could have send me an email with a warning and I would have deleted my own comments. Instead, they are damaging my auctions just 48 hours before their end (most active bidding time); this affects my previous expenses for these domains.
3) Mr. Parnell P demands some overdue fee, but he hasn't left any option to pay: How much should I pay? By which means? There is no any payment link in my dashboard.
4) No response for 6 hours now.
It would be great to hear what others think about this issue. Also, an advice/help from @FlippaDomains is much appreciated. Thanks.
I'd like to share my experience. (attn. @FlippaDomains)
I used Flippa since June 2016. I sold 13 domains of different quality for a total sum of $12K, and received 100% positive feedback. No complaints from other users/Flippa integrity team until today.
I'm sure everyone knows that promoting auction listings at Flippa is rather expensive. I observed that many Flippa sellers promote their listings by posting comments on their own (more active or paid/featured) listings. So did I: I've chosen a tactic of heavily promoting my better quality names using paid options and then posting comments with links to my lower quality names that just don't worth a $49 promo fee. It was working well until now.
A month ago I submitted four "no reserve" auctions, all of which end in less than 48 hours. Today, out of the blue, I received an email from Flippa (now and further below new lines were removed for clarity):
Your account has been suspended temporarily due to potential site rule/guideline violations.
A short explanation for the suspension is outlined below:
Suspended, has been promoting own listings on other users listing. This is spam and not permitted.
If you believe a mistake has been made on our part, or if you would like to resolve this issue, please contact us at support@flippa com
Sincerely,
Flippa Team
It was midnight in my timezone so the message was unnoticed for 6 hours. I've reached out to their Customer Support:
This is ridiculous. You should have asked me first before blocking my account with LIVE auctions!
Please show one single example of above claim. I'm promoting on my own listings only!!!
A quick response from Flippa Integrity team:
Thanks for reaching out.
We understand that the promotion was on your own listing, that being said we'll have to ask that the overdue fee is paid and from there we'll have your account back underway.
Hope this helps and feel free to get back to us with any other questions or concerns.
Cheers,
Parnell P - Marketplace Integrity Specialist
San Francisco, CA
I responded quickly:
Please point me towards the rule that says promoting on MY OWN listings is not allowed. I can see it all over at Flippa, so I have concerns about my account suspension and request to pay fees.
And 30 mins later I added:
I need my account to be unblocked immediately. What is the fee and how can I pay?
At the same time, your claim has no any evidence: "Suspended, has been promoting own listings on other users listing. This is spam and not permitted." I'm awaiting your response on my previous messages. I started with Flippa auctions in June last year, and there were no complaints to me from users or Flippa team. I'm very disappointed with the way you're solving this issue now (blocking account for no obvious reasons and demanding a payment).
I haven't received a response until now. Mr. Parnell P responded 6 hours ago just once. My ending auctions are dead for nearly 13 hours now. Some of those auctions were promoted multiple times using paid options.
So here are my complaints
1) I've promoted my own listings while reason for suspension is "has been promoting own listings on other users listing".
2) If that's still considered a violation, they could have send me an email with a warning and I would have deleted my own comments. Instead, they are damaging my auctions just 48 hours before their end (most active bidding time); this affects my previous expenses for these domains.
3) Mr. Parnell P demands some overdue fee, but he hasn't left any option to pay: How much should I pay? By which means? There is no any payment link in my dashboard.
4) No response for 6 hours now.
It would be great to hear what others think about this issue. Also, an advice/help from @FlippaDomains is much appreciated. Thanks.
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