Flippa's ridiculous support

[Lyubomir]

Hi all,

I just wanted to share with you my experience with Flippa support.

On Wednesday at 20.21 o'clock I received an email with following content:

Hi ,

Your account has been suspended temporarily due to potential site rule/guideline violations.

A short explanation for the suspension is outlined below:

Links to user ***** -
If you believe a mistake has been made on our part, or if you would like to resolve this issue, please contact us at [email protected]

Sincerely,
Flippa Team​

At 20.24 I wrote this to the support:

Hello,

I've just received an email telling me that my account is suspended with this explanation:
Links to user ***** -

Can someone explain me what is going on and why my account is suspended ?

Thanks,​

At 20.55 I received this:

Hi there,

Thanks for reaching out!

Apologies for the confusion. I'm going to escalate this to a supervisor as they are in a better position to help you with this. You can expect a response from them soon.

In the meantime, if you need further assistance, do let me know - I'm happy to help.

Cheers,​

At 21.09 I wrote this:

Hello,

But I have active listings right now. How is this possible?! When I'll have more information? I think I'm a good customer to you and I've transferred couple of thousands of dollars to your company and now this?! When someone will explain me what is happening ?

Thanks​

On Thursday at 10.34 I still had no answer and wrote this:

Hello,

Can someone explain me what is happening ? When my account will be available and can I help you with something ?

Thanks,​

After more than 8 hours at 18.51 I received this:

Hello there,

Thanks for getting back to us.

I'm sorry about the delay in having this issue resolved. I would expect that you should not need to wait too much longer to know the status of your account.

In the meantime, so that we can consider reactivating your account, we need you to perform a few tasks that will allow us to confirm your identity. Please send in a picture or scanned copy of your primary photo ID, as well as a picture of you holding that ID with your face and the ID clearly visible to compare likeness. (See attached proper ID images) Our Marketplace Integrity Team will review this information and then respond to your reactivation request.

Hope this information helps. Do let me know if you need any further clarification or information.

Cheers,​

At 19.15 I sent the data they wanted and wrote this:

Hello,

I've attached the images. I want to ask you couple of questions:

1. When my account will be ok again?
2. What happened?
3. Will I be compensated in some way?
4. Can you guarantee that this won't happen again? Because I don't need any additional stress and nerves like those ones you provided me yesterday and today.

Thanks​

Thursday evening - no answer
Friday - no answer
Saturday - no answer
On Saturday at 14.57 I wrote this:

Hello,

Will someone explain me what is happening? I've attached the info and there are no actions from your side and my account is still suspended. What is going on?

Thanks​

Later - no answer
Sunday - no answer
Monday - no answer

I think this is ridiculous and just wanted to share it with you. They fucked up my listings and everything and NOBODY tells me why. I've never cheated in my life and I feel offended from their behavior.

@FlippaDomains , I would love to hear your opinion on the case!

 

[Corey]

Very happy with Flippa. Support has been very prompt when I've asked questions.

Cheers
Corey

 

[Ankit Sachdeva]

I sold my domain but didn't get my money yet and its a paypal transaction :o support team isn't replying :/