Baarman
Established Member
- Impact
- 23
Hellos,
I am fairly new to the business as I started in Jan this year with very few sales so far.
Side 1 :
I recently sold a domain at a GoDaddy auction for $xxx. Expected GoDaddy has robust system and felt I would not have to do anything.
After an week, not hearing from them, I connected GoDaddy and they said I need to mail GoDaddy Auctions team as their customer service doesn't deal with auctions! Once I mailed the Auctions team, they replied 'very fast' after couple of follow ups with multiple days gone. What they replied summarizes that the buyer has 30 days to make payment. And that too, GoDaddy does not have any control on. Buyer is bound to pay, but can opt out and may not pay. In that case GoDaddy would 'take action' against the buyer by warning him or terminating his auction account!
Meanwhile, I received another direct offer with around 1-2% less from what GoDaddy auction got me. I declined as it was already on payment queue and the transaction is in safe hands of GoDaddy.
After around 40 days, GoDaddy informs that buyer did not make payment and I could list it again for auction!
40 days wasted, one prospective customer passed (who did not respond later as well), no compensation.
Side 2 :
This time I won 11 domains at GoDaddy expired auction out of which I paid for 3 domains in couple of days. Then I tried to pay for rest 8 domains and I was unable to pay with 404 gateway error. Thought there was some issue with server, but that continued for next few days. Their customer service, this time since I was buying domains, tried to help me instantly stating to clear browser cache, change brewers, network, private window and lot other tricks. Did not work.
After few days, they stated that my account was terminated/blocked due to non-payment of the domain won at auctions. I told them that I am ready to purchase these at any point of time however I was unable to access. They said that I need to pay $50 in order to unblock the account first. Then I would have access to pay and buy the domain. Why so? Because I did not pay within 48 hours of winning the domain.
Fair enough!
Shouldn't there be some warning or notifications before blocking an account? Shouldn't the payment term (As it was 30 days for the buyer when I sold one in auction) same for all? They are allowing buyer 30 days to pay when another seller sells it. However when the same seller tries to buy from expired domains auction, he is bound to pay within 48 hours!
May be due to lack of my knowledge about the industry practices. Is is the same for all platforms? Is it kind of malpractice by GoDaddy that needs to be addressed?
Thanks for your comments!
I am fairly new to the business as I started in Jan this year with very few sales so far.
Side 1 :
I recently sold a domain at a GoDaddy auction for $xxx. Expected GoDaddy has robust system and felt I would not have to do anything.
After an week, not hearing from them, I connected GoDaddy and they said I need to mail GoDaddy Auctions team as their customer service doesn't deal with auctions! Once I mailed the Auctions team, they replied 'very fast' after couple of follow ups with multiple days gone. What they replied summarizes that the buyer has 30 days to make payment. And that too, GoDaddy does not have any control on. Buyer is bound to pay, but can opt out and may not pay. In that case GoDaddy would 'take action' against the buyer by warning him or terminating his auction account!
Meanwhile, I received another direct offer with around 1-2% less from what GoDaddy auction got me. I declined as it was already on payment queue and the transaction is in safe hands of GoDaddy.
After around 40 days, GoDaddy informs that buyer did not make payment and I could list it again for auction!
40 days wasted, one prospective customer passed (who did not respond later as well), no compensation.
Side 2 :
This time I won 11 domains at GoDaddy expired auction out of which I paid for 3 domains in couple of days. Then I tried to pay for rest 8 domains and I was unable to pay with 404 gateway error. Thought there was some issue with server, but that continued for next few days. Their customer service, this time since I was buying domains, tried to help me instantly stating to clear browser cache, change brewers, network, private window and lot other tricks. Did not work.
After few days, they stated that my account was terminated/blocked due to non-payment of the domain won at auctions. I told them that I am ready to purchase these at any point of time however I was unable to access. They said that I need to pay $50 in order to unblock the account first. Then I would have access to pay and buy the domain. Why so? Because I did not pay within 48 hours of winning the domain.
Fair enough!
Shouldn't there be some warning or notifications before blocking an account? Shouldn't the payment term (As it was 30 days for the buyer when I sold one in auction) same for all? They are allowing buyer 30 days to pay when another seller sells it. However when the same seller tries to buy from expired domains auction, he is bound to pay within 48 hours!
May be due to lack of my knowledge about the industry practices. Is is the same for all platforms? Is it kind of malpractice by GoDaddy that needs to be addressed?
Thanks for your comments!