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I backordered a domain through NetworkSolutions. I suppose they started backorder services not too long ago. I also placed a backorder through SnapNames. (SnapNames and NetworkSolutions are owned by Web.com). A few weeks later, I receive an email from a SnapNames domain broker that reads
Frustrated, I reached out to NetworkSolutions several times. They transferred me several times to someone that said a supervisor would reach out to me a few hours. After two days, I called again and was told the same thing "a supervisor would reach out to me in a few hours". I didn't hear anything.
I e-mailed SnapNames. No luck. Everyone seemed to have completely avoided reaching out to me. I think they know they made a serious 'booboo'. If so, why don't they try to fix it. All I ask is for my money back for the Network Solutions backorder fee. I tried reaching out to Web.com executives. Someone responded saying the issue has been escalated and I would hear back from them shortly. I never did. I want my money back. The worst services ever. Beware of Web.com and their affiliate websites. Very shady.
Good Afternoon,
My name is Bobby MacDonald and I am a Senior domain broker for SnapNames, a Web.com company.
Network Solutions, also a Web.com company, had informed me that you have utilized their Domain Backorder service to assist you in acquiring ******.COM. In confidence, I immediately reached out to the domain owner on your behalf and they have just responded to me that they would in fact be open to selling the domain.
The current domain owner did not give me a firm asking price, however did say that they were open to reviewing your offer. If you’re interested in purchasing ******.COM, I will certainly submit an offer to the owner on your behalf. If you choose not to make an offer, Network Solutions Backorder Service will continue to monitor the domains availability for you.
Additionally, If you have any other questions around this process, please feel free to reach out to me at[email protected] and I will gladly assist you as needed.
I never asked for a domain broker to reach out to the owners of the domain I was hoping to acquire through a backorder service. How dare they. What's more insane is that Network Solutions is sharing my backorder information. So let me get this right, this 'senior domain broker' was hoping to acquire the domain for some outrageous price so that he, and his company, can weep the benefits of the high commission. Super unethical.My name is Bobby MacDonald and I am a Senior domain broker for SnapNames, a Web.com company.
Network Solutions, also a Web.com company, had informed me that you have utilized their Domain Backorder service to assist you in acquiring ******.COM. In confidence, I immediately reached out to the domain owner on your behalf and they have just responded to me that they would in fact be open to selling the domain.
The current domain owner did not give me a firm asking price, however did say that they were open to reviewing your offer. If you’re interested in purchasing ******.COM, I will certainly submit an offer to the owner on your behalf. If you choose not to make an offer, Network Solutions Backorder Service will continue to monitor the domains availability for you.
Additionally, If you have any other questions around this process, please feel free to reach out to me at[email protected] and I will gladly assist you as needed.
Frustrated, I reached out to NetworkSolutions several times. They transferred me several times to someone that said a supervisor would reach out to me a few hours. After two days, I called again and was told the same thing "a supervisor would reach out to me in a few hours". I didn't hear anything.
I e-mailed SnapNames. No luck. Everyone seemed to have completely avoided reaching out to me. I think they know they made a serious 'booboo'. If so, why don't they try to fix it. All I ask is for my money back for the Network Solutions backorder fee. I tried reaching out to Web.com executives. Someone responded saying the issue has been escalated and I would hear back from them shortly. I never did. I want my money back. The worst services ever. Beware of Web.com and their affiliate websites. Very shady.
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