Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
@kaposzta @tonitan84 When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
Hello All - The last few tickets we have looked at where people thought NS changes were not going through were really due to domains being disabled due to the link in the WHOIS Contact Verification email not being clicked. If that link is not clicked in 14 days a clientHold is placed on the domain which deactivates it and prevents any NS changes. If you encounter this, just click the link in the email again and the domains will reactivate, although it may take a few hours to process. We are going to add a ToDo list item to give a link to re-send the email from the Domain Manager incase it is missed.
All we need to look into an issue is a DM with a ticket number. A post in this thread is not needed in addition to the DM. If you do want to post publicly as well, we just ask that you update the post with the resolution as well once the ticket is solved so people reading the thread see both the request and the resolution.
Also, as we seem to need to mention frequently, when an issue does come up, please submit a support ticket to and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
Hello All - The last few tickets we have looked at where people thought NS changes were not going through were really due to domains being disabled due to the link in the WHOIS Contact Verification email not being clicked. If that link is not clicked in 14 days a clientHold is placed on the domain which deactivates it and prevents any NS changes. If you encounter this, just click the link in the email again and the domains will reactivate, although it may take a few hours to process. We are going to add a ToDo list item to give a link to re-send the email from the Domain Manager incase it is missed.
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Also, as we seem to need to mention frequently, when an issue does come up, please submit a support ticket to [sav email address] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
Thanks to everyone who continues to post problems here as well as contacting support. A registrar should be held accountable for the daily problems that seem to occur at SAV.
yea right..on a general public registrar discussion forum huh? come on people use dm or tickets...
I could speak only for myself, but I think others also have similar problems. I use whatever contact they provided first (email, ticket, phone, etc), before posting the problem on a forum. It is just their service is pretty slow (overwhelmed?). Btw, Slow doesn't necessarily mean bad. At least in my case, I would say their support is good. It solved my problem in the past. It is just... slow. You get a reply after few days.
If by posting the problem could speed up the process, then why not?
Hi @alcy
Of course, it would be wonderful if only the good news about a registrar (any registrar) was reported in the official threads. But then. Would that be very useful to this community? Only marketing and success stories?
The problems reported here with the new backend system, which is at the core of any registrar, affect all customers and for that reason they are highly relevant to customers and members who are experiencing the same issues. For members that are not a customer it's also very relevant to read about how large registrars are doing in 2021. The detailed info you will find in all official registrar threads on namepros is way more useful than yearly polls about the best registrar.
Imo.
I get it
so I'm the only guy I guess who does not read or want to read each person's personal ticket content..and then basically nick reply to dm him or email support.
it's possible I'm the only guy. and all others passionately and throughly enjoy reading those posts to last letter... I tend to be alone in doing or not many things so ita possible
well it doesnt speed it up.
nick tells all to dm him or use ticket
the only thing to speed up tickets is dm nick here.
I'm tired coming to this forum reading 1 million individual tickets.. I stopped posting mine too.. a few may be ok...but this forum became nothing but tickets
every post has word ticket in it
I agreed that people should DM instead of posting problems here. But, you also need to keep in mind that people who posted their problem here are probably already frustrated trying to contact them (email reply after few days, phone not answered, etc) and want to get their attention ASAP.
A lot of problems posted here wouldn't even need to exist if they fix the problem. Some problems are easy to fix IMO like sending a reminder for those who need to have click on the confirmation email, etc
I know they are overwhelmed atm, but they need to get back to their customer faster or fix the root problem
When an issue does come up, please submit a support ticket to [email protected]
Thanks for sharing all the quirks and quarks everyone. I like reading about sav issues myself. Sure wouldnt want to learn by trial and error like so many others. still 4.5 star trust pilot rating like every other registrar.
One day they will figure out how to manage people assets and get my business, or be another netfirms.
Nameserver change is still broken. Today I initiated one, but after setting up new NSs nothing happened. There's still no change, after many hours.
For some names, there's no problem, nameserver changes are fast. For others, it seems that an NS change takes days. It cannot be a performance issue, because a few days ago when I changed the NS of two domains the same time, one took a few minutes, the other took a day.
Maybe your new backend make a distinction between backordered and registered names? I'm asking because my backordered names usually have this problem.
Anyway, I raised a ticket about the issue, let's hope it gets solved soon.
I had mine changed only by support ticket way, hope they add to change email from the settings.Where is the area on SAV to change log in email/password? I can't see an option on the 'My Account' section? If I change WHOIS email details will this change the log in for SAV? I no longer have access to the email account used when setting up the SAV account.
****PLEASE READ!****
Why you add my domains in auction or BIN ___WITHOUT___ MY CONSENT!!??
Your staff should be fired as they don't care about your customers. They just don't do anything helpful!