Sav.com not allowing me to transfer out

[ebaum]

Does anyone have any contacts over at sav.com. I tried contacting Nick R but over past few days he is now MIA. I have had nothing but glitches and problems with sav.com and am trying to transfer out of there to another registrar. My domain is stuck as being locked even though I have it set to unlocked. Every time I attempt transfer it fails. Their support takes weeks to answer an email and there is no phone #. Let me know if anyone has any ideas on how I can get these domains out of this place. Domain has been in here for years so there is no 60 day lock.

 

[Samer]

@Nick R will tell you open a ticket and email support.

When are you going to get an actual number to call?

 

[Name Trader]

Sounds like the death knoll for a registrar

 

[branding]

I cannot stress this enough. To anyone reading, leave SAV asap. They're a mess. Report your issues to ICANN.

https://www.icann.org/compliance/complaint

 

[Future Sensors]

Sav.com is currently registered at Godaddy.com LLC.

 

[Name Trader]

Sav.com is currently registered at Godaddy.com LLC.

I think that tells you all you need to know about SAV.com when they cannot trust their own registrar with their domain registration

 

[ebaum]

I just tried TWICE filing a "fail to unlock complaint" on icann and keep getting the error below. Does anyone know any other ways to file complaints?

 

[Hypersot]

Just in case it helps, have you tried posting on their main thread?
https://www.namepros.com/threads/sav-official-thread.1202323

When I did, I got immediate support from their team.

btw. Nick R's last message on that thread was on Saturday:

 

[Peak.Domains]

Sav.com is currently registered at Godaddy.com LLC.

Well that explains everything, they spent their whole budget on renewals and couldn't invest in infrastructure or support staff.

 

[Future Sensors]

Just in case it helps, have you tried posting on their main thread?
https://www.namepros.com/threads/sav-official-thread.1202323

When I did, I got immediate support from their team.

btw. Nick R's last message on that thread was on Saturday:
Show attachment 182640

That's what I have been wondering for a while now. If Sav the company is working 24/7 to resolve current issues. I mean, not only @Nick R but all employees.

 

[branding]

Watch the SAV thread. It's hilarious. They won't last. I pitty those who trust their valuable names with them.

 

[Zorg]

tried TWICE filing

Try a different web browser

 

[ebaum]

Try a different web browser

I just tried resubmitting the failure to transfer complaint on icann on a different browser and I got the same error. I will call Icann on Tuesday and file a complaint via phone. I will also contact an attorney general and file an investigation. These guys don't deserve to be a registrar. They have taken way too much of my time for a simple action of unlocking a domain to transfer.

 

[Nick R]

Hello All - We do have an Official support thread for issues like this - https://www.namepros.com/threads/sav-official-thread.1202323/page-20#post-8165233

It looks like OP found that thread, the domains are unlocked and the root issue that caused it is now resolved!

@DirkS - It seems like you have some reservations about Sav, and that OK. I would be happy to setup a call to go through anything you want. I'll DM you now to setup a time if you are interested.

 

[Domainsyrup]

Hello All - We do have an Official support thread for issues like this - https://www.namepros.com/threads/sav-official-thread.1202323/page-20#post-8165233

It looks like OP found that thread, the domains are unlocked and the root issue that caused it is now resolved!

@DirkS - It seems like you have some reservations about Sav, and that OK. I would be happy to setup a call to go through anything you want. I'll DM you now to setup a time if you are interested.

I bought a domain and paid for $280 and until now I don't have the domain. It's been 2 weeks and you are not answering my email. I am not bashing I just want my domain so that I can transfer out.

My Domains Beta






Domain Name Status Expiration Date Buy Now Price Folder Auto Renew Nameservers
No domain in account.

Where is my domain ?

 

[factor]

Yes, we got scammed also. Does anyone know the right way to submit a complaint against SAV to ICANN? We need to get them shut down. This has wasted so much time.

In our case, SAV is refusing to remove the "clientHold" status.

 

[branding]

https://www.icann.org/compliance/complaint