Afternic - Official Thread

[GoDaddy]

Hello NamePros!
By popular demand, we have launched a dedicated feedback thread for Afternic, the GoDaddy-owned domain name marketplace.

We have created this thread as a way for you to tell us what works, what doesn't work, and what features you'd like to see at Afternic (please be constructive with your feedback). We're looking forward to hearing from the domain investment community to help us shape the future of Afternic.

We will also be sharing Afternic product updates in this thread.

Please note that this thread is not meant for support. Please email our support team at [email protected] for assistance.

 

[Jannes]

We will investigate this fully, but from reading the thread it may be a misunderstanding with Fast Transfer activation. We will, nonetheless, follow up with the support team.

So why is the email titled "Your domains were removed from Afternic."? Any misunderstanding is on you.

 

[Sperry8]

So why is the email titled "Your domains were removed from Afternic."? Any misunderstanding is on you.

From my perspective the problem happened because they are directing us to call GoDaddy on that email. Once I was able to call Afternic - the problem was understood and fixed in minutes. Talking to the 2 GoDaddy reps it was clear they were misinformed and/or had absolutely no knowledge of this email and/or what it meant. I don't think GD support is claiming the misunderstanding is anything other than their fault. I think they are trying to figure out how to rectify it. Whether they are able to do that is another matter.

 

[411domains]

Finally! The key is that the email sent to me shows the GoDaddy # to call - and 2 reps at GoDaddy have no idea what is going on or how to treat Afternic. The 2nd rep finally gave me a direct line to Afternic where I spoke with an Afternic rep and she validated the name in a minute. Much easier process once you know who to call - which is very hard when the email shows a GoDaddy phone # and their reps are untrained. @GoDaddy you should update this email to have an Afternic # (and/or retrain your reps).

Show attachment 252717

@Sperry8 - You could have saved yourself a great deal of time and frustration by simply checking the names in your Afternic account first.

If you click, tick or tap the phone icon in the "Actions" column, you'll be taken directly to their contact page containing their numbers.

The numbers are also available under "General Information" in the Contact Center.

It is important to note that if you wish to achieve Fast Transfer status on the names at PB, the registrar needs to be updated accordingly in the system either by deleting and re-adding the names or having an Afternic Support Agent do it for you.

As others mentioned, the easiest way to go about this is by deleting and re-adding the names and with PB, you'll see immediate results.

Just sayin'.

 

[Sperry8]

@Sperry8 - You could have saved yourself a great deal of time and frustration by simply checking the names in your Afternic account first.

If you click, tick or tap the phone icon in the "Actions" column, you'll be taken directly to their contact page containing their numbers.

The numbers are also available under "General Information" in the Contact Center.

It is important to note that if you wish to achieve Fast Transfer status on the names at PB, the registrar needs to be updated accordingly in the system either by deleting and re-adding the names or having an Afternic Support Agent do it for you.

As others mentioned, the easiest way to go about this is by deleting and re-adding the names and with PB, you'll see immediate results.

Just sayin'.

Show attachment 252750

yea, stupid me for calling the # they sent in their email to me.

But I do appreciate if this happens in the future I can log onto their website and find the phone icon to find who to contact.

I was able to get all but 10 of my names opted into the Fast Transfer network (with a simple toggle and opt-in on PBs website). I am unclear why those final 10 names aren't providing the toggle opt-in option and am digging into that now. If you know a secret re finding out why, it'd be appreciated!

 

[JB Lions]

What are you guys doing, things should get better over time, not worse.

So trying to add a name to Fast Transfer. 60 days have cleared, so usually just add name, pick a price, wait for email to authorize

Today, trying to do that, I need to verify before setting a price. I add the nameserver, wait a minute, says I'm verified. No price box shows up tho, hit refresh, that verify notice shows up again. Do the verified again, this time it says it's not verified. It's 2024, things should have been figured out by now, running smooth. Things should be thoroughly tested before going live and working.

 

[Mister Funsky]

For the first time, I recently made a sale using the 'checkout link' through the Afternic system.

The lead came through Bodis (thanks Troy) and I handled the negotiations myself. It took a few months, but I took them from the 100 initial offer to upper XXXX and the name was registered at Dynadot.

Creating the link was easy and fast and once the buyer had it in hand and used it, their funds/payment were approved by Afternic/Godaddy in record time (buyer is a large International ad agency). The transfer took only a few minutes (thanks Dynadot) and the buyer had control of it in less than an hour.

I'm sharing all of this here as I'm curious how long payout from Afternic/Godaddy will take. Over all, recent sales have taken 7-10 days to complete...I'm wondering if this will be a)Quicker, b)Slower or c)About the same.

 

[Future Sensors]

Great, never thought I'd leave GoDaddy, been with them for decades! But their pricing is insane. They want $14.99 renewals... PorkBun is $10.37. Their DDC club does get it down, but you need thousands of names to make it a wash. I'd pay more to stay with GD - but their pricing is simply out of whack nowadays

I'm now even seeing $21.99 renewal prices for .com at GoDaddy, without DDC.

 

[Sperry8]

I'm now even seeing $21.99 renewal prices for .com at GoDaddy, without DDC.

Yes, for some reason my renewal prices for some of my names showed $14.99 (one even sub $10!) - but most were at $21.99. I moved all but 2 of my domains out of GD yesterday. The one at sub $10 I renewed with GD for 5 years (the max they'd allow). And the other has email set up and it's annoying to change.

Transferring was a pain, but I can't support an entity that is gouging newbies with their prices.

 

[Parmeet]

37 days and still counting.
Tried to connect the transaction assurance team via email and call.
Tickets closed without the issue being resolved.
@GoDaddy

@GoDaddy It's been 95 days now.
Still, The payout is not issued.
The support team has no idea where my domain name or payment is.
I am always told to wait for x more days and be patient to get the issue resolved.
It's so tough to reach the TA team via phone call. And they don't call back even after so many requests.
If we are paid after 95 days for a fast transfer domain name why would anyone list it at fast transfer?
I have messaged you on namepros for an update but got no reply.


Please guide me through your escalation matrix.

 

[SamirAz86]

I have a problem with Afternic Fast Transfer confirmation!
part of my portfolio is listed with Afternic fasttransfer network!
But another part doesn't!
I relisted them several times, domains met all the rules to be listed! I received Opt-in e-mail with information!
I wait for activation e-mail from my registrar Namecheap as I always did.
But confirmation e-mail haven't received!
Contacted Afternic support and they said my domains are ok and my registrar should confirm them!
Contacted Namecheap live chat support and they punch my problem to another support department then to another then say I will be informed through e-mail!
About 3 days I have not received any e-mail from them!
Maybe you guys can help me?
I changed my domain contact details (e-mail) on Namecheap registrar but it has been confirmed and I don't think this could be a reason!

 

[silentg]

If you use Afternic Price Request lander, it doesn't load if a buyer has Adblock. Switch to BIN lander until issue is resolved.

 

[411domains]

@GoDaddy - Are we looking at a new Afternic lander option here?

If so, I like it.

It's clean. (Clean is good. Clean sells.)

It looks even better on mobile devices.

If I may make one tiny little suggestion...

Lose the second "now" as well as the comma that follows it. (Circled in red)

 

[Kyle Tully]

Afternic BIN landers are not loading on Brave browser for me.

Works fine on Chrome.

 

[Webmail]

@GoDaddy - Are we looking at a new Afternic lander option here?

If so, I like it.

It's clean. (Clean is good. Clean sells.)

It looks even better on mobile devices.

If I may make one tiny little suggestion...

Lose the second "now" as well as the comma that follows it. (Circled in red)


Show attachment 252994

That is indeed a clean lander, I like it.

I checked and I don't see any new landers under settings, they might be A/B testing it with some accounts.

I wonder if they are going to add a brand new lander option or modify an existing one.

 

[Jannes]

Chrome + uBlock Origin = neither BIN nor Price request landers are loading.

 

[Sperry8]

Chrome + uBlock Origin = neither BIN nor Price request landers are loading.

Did they ever? I know Bodis landers never did

 

[Jannes]

Did they ever? I know Bodis landers never did

No problem for me until now.

 

[GoDaddy]

For the first time, I recently made a sale using the 'checkout link' through the Afternic system.

The lead came through Bodis (thanks Troy) and I handled the negotiations myself. It took a few months, but I took them from the 100 initial offer to upper XXXX and the name was registered at Dynadot.

Creating the link was easy and fast and once the buyer had it in hand and used it, their funds/payment were approved by Afternic/Godaddy in record time (buyer is a large International ad agency). The transfer took only a few minutes (thanks Dynadot) and the buyer had control of it in less than an hour.

I'm sharing all of this here as I'm curious how long payout from Afternic/Godaddy will take. Over all, recent sales have taken 7-10 days to complete...I'm wondering if this will be a)Quicker, b)Slower or c)About the same.

Hi @Mister Funsky,
Thanks for sharing your feedback on Custom Checkout Link! We're pleased that you liked it. As for payout times, Custom Checkout Link transactions follow Afternic's standard Transaction Assurance path, so this should result in similar payout times.

@GoDaddy It's been 95 days now.
Still, The payout is not issued.
The support team has no idea where my domain name or payment is.
I am always told to wait for x more days and be patient to get the issue resolved.
It's so tough to reach the TA team via phone call. And they don't call back even after so many requests.
If we are paid after 95 days for a fast transfer domain name why would anyone list it at fast transfer?
I have messaged you on namepros for an update but got no reply.


Please guide me through your escalation matrix.

Hi @Parmeet,
We cannot discuss your case on a public forum. The Transaction Assurance leadership team is working through this, and they will reach out as soon as they're able to with further information.

If you use Afternic Price Request lander, it doesn't load if a buyer has Adblock. Switch to BIN lander until issue is resolved.

Hi @silentg,
We're aware of a loading issue with some third-party ad blockers, and we're working with those companies to resolve this as soon as possible.

@GoDaddy - Are we looking at a new Afternic lander option here?

If so, I like it.

It's clean. (Clean is good. Clean sells.)

It looks even better on mobile devices.

If I may make one tiny little suggestion...

Lose the second "now" as well as the comma that follows it. (Circled in red)


Show attachment 252994

Hi @411domains,
Thanks, and well spotted! At the moment, we're testing this as a direct replacement for the "Classic" internal make-offer lander, pictured below. We like the new design, but it's the first iteration, so we'll continue testing it on our internal 'make offer' page for now.

Afternic BIN landers are not loading on Brave browser for me.

Works fine on Chrome.

Chrome + uBlock Origin = neither BIN nor Price request landers are loading.

Hi @Jannes and @Kyle Tully,
As we mentioned to @silentg above, we're aware of a loading issue with some third-party ad blockers, and we're working with those companies to resolve this as soon as possible.

 

[Future Sensors]

 

[bmugford]

I am not a fan of Afternic's new design.

There is so much wasted space and there is no search box on the main page.

You have to click on "start buying" twice for it to actually show a @GoDaddy search box.

https://twitter.com/x/status/1760340550836748556

Brad

 

[rh2000]

I am not a fan of Afternic's new design.

There is so much wasted space and there is no search box on the main page.

You have to click on "start buying" twice for it to actually show a GoDaddy search box.

https://twitter.com/x/status/1760340550836748556

Brad

I noticed this a couple of days ago. It's hard for buyers to search for domains now. I don't know why they changed it. It was fine as it was.

 

[Garet]

I am not a fan of Afternic's new design.

There is so much wasted space and there is no search box on the main page.

You have to click on "start buying" twice for it to actually show a @GoDaddy search box.

https://twitter.com/x/status/1760340550836748556

Brad

I don't like it either, Brad. Gutting Afternic's search seems like an intentional push to GoDaddy as the place to search. Afternic is now less of a marketplace and just GoDaddy's name for its listing service.

 

[bmugford]

I don't like it either, Brad. Gutting Afternic's search seems like an intentional push to GoDaddy as the place to search. Afternic is now less of a marketplace and just GoDaddy's name for its listing service.

If that is the case they could at least put a GoDaddy search box on the website.

Right now the Afternic.com website is a complete waste of space.

It should not be difficult to find a search box.

Brad

 

[Garet]

If that is the case they could at least put a GoDaddy search box on the website.

Right now the Afternic.com website is a complete waste of space.

It should not be difficult to find a search box.

Brad

I agree 100%, Brad, but I'm not sure that reduced functionality isn't intentional, though. I'm guessing that Afternic is not intended by GoDaddy to be a destination for buyers.

Your logic is solid. It would be easy to have search easily and readily accessible on Afternic's home page. It used to be there. Not now. Why? Bad interface and/or design? That's always possible with GoDaddy. Or intentional? That's my guess but only that.

 

[GoDaddy]

Show attachment 253012


Show attachment 253011

Hi @Future Sensors,
Thanks for sharing this. The redirection bug has been resolved.