Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Naming]

HELLO, @Dynadot

I SPENT 2 DAYS FOR MANUALLY REDIRECT DOMAINS FROM EPIK TO DYNA MARKET. LANDING PAGE ON DYNA-NS UNAVAILABLE FOR OTHER REGISTRAR DOMAINS. THAT IS NOT ISSUE...I AM USED REDIRECT FROM EPIK (its sometimes not working due Epik redirect and dns bugs)

WHAT I REALIZED AFTER FWD MY PORTFOLIO TO DYNA. DYNA MARKETPLACE LISTINGS UNAVAILABLE FROM SMART TV AND USER SMART DEVICES. CLOUDFLARE FOREVER CHECKING AND BLOCKING ACCESS.

THE BUYER CANT NOT PURCHASE A DOMAIN ON DYNADOT BECAUSE CLOUDFLARE BLOCKING ACCESS.

SOLUTION: REMOVE CLOUDFLARE OR USE ANOTHER FIREWALL.

 

[Armageddon]

Expired Domain Auctions gone ​

 

[Naming]

Hello @Dynadot,

Some of my listings not loading from mobile. Domain registered at Dynadot and listed for sale on Dynadot marketplace.

When i click on the listing link on Google search results Dynadot block access to marketplace,
Capcha forever loading.

This is a serious issue and needs to be fixed.

Hello @Caleb Tweed need your help with marketplace capcha issue.

 

[Caleb Tweed]

Hello @Dynadot,

Some of my listings not loading from mobile. Domain registered at Dynadot and listed for sale on Dynadot marketplace.

When i click on the listing link on Google search results Dynadot block access to marketplace,
Capcha forever loading.

Hello @Caleb Tweed need your help with marketplace capcha issue.

Hello! Please DM me your Username and the domain you're currently looking at and I'd be happy to look into this for you.

 

[Naming]

@Dynadot your cloudflare capcha is broken Cant login. Browser google chrome. 3thd partial cookies enabled. No adblockers. Google account signed

The same with marketplace listings capcha block access to marketplace

 

[NicTraders]

No problems here. I use Chrome too, but do have an AdBlocker. I still get in no worries.

 

[GoKaizen]

Good idea.

@Dynadot FYI the scrolling (auction promo) banners and pop-ups on the Dynadot site are slowing down the page load times and causing browser to be slower. Sure, it's nice for you to promote auctions that may be interesting, but not at the expense of user experience. Is there any way logged in users can 'opt-out' of banners/popups, etc so we have a simple clean fast interface to buy/sell/manage domains? Scrolling auctions may be a good idea for newbs, but I'm guessing experienced domainers will find the promos annoying. Just my 2 cents.

 

[kor]

Dynadot is becoming like those cheap Chinese casino websites.

Everything is moving, flashy and emojis are everywhere.

Terribly annoying and super unprofessional.

 

[Crusader3000]

Hello. How can I remove a domain from Sedo sale? I'm not registered on Sedo...

 

[kor]

While trying to unlock my account, I requested an SMS confirmation code twice, but I did not receive it.

Subsequently, the system misunderstood these attempts and now I have to follow the "lost cellphone" steps and it seems that I have to wait 2 business days for the result.

Why do I have to wait for days and deal with this type of nonsense due to a technical error that is beyond my control?

 

[Caleb Tweed]

Hello. How can I remove a domain from Sedo sale? I'm not registered on Sedo...

Hmm is it a freshly registered domain? Could you please send me your username and the domain in question as I'd love to investigate.

 

[Caleb Tweed]

While trying to unlock my account, I requested an SMS confirmation code twice, but I did not receive it.

Subsequently, the system misunderstood these attempts and now I have to follow the "lost cellphone" steps and it seems that I have to wait 2 business days for the result.

Why do I have to wait for days and deal with this type of nonsense due to a technical error that is beyond my control?

Sorry you're running into issues there! The "2 business days" is just a pre-caution in case there's some issue with the reset, but these requests are usually straightened out pretty quick! If it has not been completed yet, please DM me your username and I'd be happy to get it expedited!

 

[USA]

Hello,

Despite the fact that some of my listings limited by your cloudflare captcha i would like to help Dynadot with usability issues, because I am using your great Registrar. So here's the issue - unclickable area for dns button etc

Screenshot:

ibb.co/Qb3QZQs

 

[Caleb Tweed]

Hello,

Despite the fact that some of my listings limited by your cloudflare captcha i would like to help Dynadot with usability issues, because I am using your great Registrar. So here's the issue - unclickable area for dns button etc

Screenshot:

ibb.co/Qb3QZQs

Hello,

Are you currently using an Android or iPhone? As is this issue happening on other Browsers/devices as well or just the current one?

 

[USA]

Button DNS settings not working or disabled totally unclickable

 

[USA]

Email forwarding not working

 

[USA]

Today another issue all DNS redirects not working .
error TOO LONG TO RESPOND

I am using DNS redirects from non www to http s www.
Sometimes it doesn't forwarding some domains but today not opening all domains.

Captcha currently working properly.

 

[MariaEl]

@Dynadot this is super urgent, please, my account seems to have been seriously compromised, live chat was useless and I am not receiving any response to my emails trying to reach you.

 

[MariaEl]

@Dynadot this is super urgent, please, my account seems to have been seriously compromised, live chat was useless and I am not receiving any response to my emails trying to reach you.

Solved, thanks to your team. I personally believe my issues had to do with Cloudflare faults.
Thank you.

 

[kor]

It's a good thing you added Payoneer as a payment method. It's nice not to pay extra commission on money transfers.

However, even though I entered the Order ID during payment, I could not understand why it took so long for the money to be transferred to my Dynadot account in an integrated system. Don't you already have a direct connection with Payoneer? I think you can easily confirm transactions with the API.

Apart from that, I sent a PM a few days ago, I would appreciate it if you could look at it when you have time. @Caleb Tweed

 

[Caleb Tweed]

Solved, thanks to your team. I personally believe my issues had to do with Cloudflare faults.
Thank you.

Glad to hear it! Sorry for the late response here, I was attending the ICA conference and out of office.

 

[Caleb Tweed]

It's a good thing you added Payoneer as a payment method. It's nice not to pay extra commission on money transfers.

I'm happy you appreciate Payoneer being added! It's been in the works for a bit now so I'm glad it's up and running!

However, even though I entered the Order ID during payment, I could not understand why it took so long for the money to be transferred to my Dynadot account in an integrated system. Don't you already have a direct connection with Payoneer? I think you can easily confirm transactions with the API.

How long did it take for it to be finally transferred into the account? I'll check if we can do anything to speed that up.

Apart from that, I sent a PM a few days ago, I would appreciate it if you could look at it when you have time. @Caleb Tweed

Sure thing, I'll take a look now and respond (Sorry, was out of office for the ICA conference the past few days)

 

[MariaEl]

Glad to hear it! Sorry for the late response here, I was attending the ICA conference and out of office.

Please, it's me who must apologize for having panicked, thank you and your team once again!

 

[kor]

How long did it take for it to be finally transferred into the account? I'll check if we can do anything to speed that up.

It has been 2 days since I transferred the money and the transaction has not been completed yet. According to the information I received from live chat, it may take up to 5 days for it to be transferred to my account.

Frankly, the transfers I had previously made via bank wire were completed faster.

 

[Caleb Tweed]

It has been 2 days since I transferred the money and the transaction has not been completed yet. According to the information I received from live chat, it may take up to 5 days for it to be transferred to my account.

Frankly, the transfers I had previously made via bank wire were completed faster.

Gotcha, let me bring this to the team to see how we can work on that! Appreciate the input!