First experience at pool.com

[okapi]

I wanted to backorder a nice .com and i signed up at pool. The domain was expiring the same day, and i backordered it.

60$ was blocked in my card at signup, now the domain name is expired and regged, at: "Registrar EUROPE DOMAINS LLC"

Since one hour it's parked.

At pool.com it looks all the same way i backordered it, now message, no changes. 60$ still blocked.

Is it normal? an Other drop catcher taked it? when can i have my 60$ back?

 

[vinodkv]

i am also wanted know more information about it, i am also didnt bought expired domains still now...please help us friends...is this take too much time...

 

[okapi]

pool didn't catch any of my 3 backordered domains, i don't need pool.com anymore.

How to get my $60 back?

 

[codr3sh]

Re

I have the same problem, I don't want to use pool.com services, was just an test and at registration thay say ". Your credit card will not actually be charged unless you purchase a product or service from Pool.com." but my credit card until now IT IS charged.

I'am waiting pool's answer from e-mail, but there is any person from this forum who had this "problem" and get back the money?


Thank you...

 

[Coopey]

Never happened to me.

If it did, I'd telephone them...

CONTACT INFO:

E-mail:
[email protected]

Mailing Address:
26 Auriga Drive
Ottawa, Ontario
Canada
K2E 8B7

Phone: +1-613-221-1210
Fax: +1-613-221-1209

Customer Service Hours:
9 AM to 5:00 PM (EST)
Monday to Friday

 

[codr3sh]

pool's answer, so we have to wait...

Thank you for contacting Pool.com, we are pleased to assist you with your inquiry.

Please visit our FAQ page at: http://www.pool.com/help/FAQ.aspx#GettingStarted, under the heading “What is a Pre-authorization?”

The $60 pre-authorization charge is held in most credit card accounts for approximately 72 hours, and is then released but the length of time the pre-authorization charge is held for can vary between credit card companies.


Thank you for using Pool.com

Regards,

Pool.com Customer Service