webhostware
Established Member
- Impact
- 15
I want to share my horrible experience with sav.com My clients domain name was
homagebd(dot) com which was in my account. Expires On:
2023-08-18 That was the date of expire.
on 24 July i saw i had charged auto renewal for that domain. I was not sure my client will renew that domain or not. So i asked refund. I was never knew that they will delete that domain from registry. I got my refund .I requested refund for 2 domains which was renewed auto at the same time. But they did not refund for 2 domains.
today my client call me and said that his website is down. I was shocked and saw that domain was in redemption period.
https://www.whois.com/whois/homagebd .com
But again
Expires On:
2023-08-18 That was the date of expire.
My question was i just asked for renewal refund why they delete that domain before it expire and asking for restore fee 80 USD. was that right to me?
I had contacted on live chat they said they will restore my only when i will pay 80 USD.
If anyone is here from Sav.com please explain why my domain was deleted when i just asked to cancel the auto rewal and refund me.
before the domain expire why domain was in redemption.
@Sav.com
homagebd(dot) com which was in my account. Expires On:
2023-08-18 That was the date of expire.
on 24 July i saw i had charged auto renewal for that domain. I was not sure my client will renew that domain or not. So i asked refund. I was never knew that they will delete that domain from registry. I got my refund .I requested refund for 2 domains which was renewed auto at the same time. But they did not refund for 2 domains.
today my client call me and said that his website is down. I was shocked and saw that domain was in redemption period.
https://www.whois.com/whois/homagebd .com
But again
Expires On:
2023-08-18 That was the date of expire.
My question was i just asked for renewal refund why they delete that domain before it expire and asking for restore fee 80 USD. was that right to me?
I had contacted on live chat they said they will restore my only when i will pay 80 USD.
If anyone is here from Sav.com please explain why my domain was deleted when i just asked to cancel the auto rewal and refund me.
before the domain expire why domain was in redemption.
@Sav.com